FAQ

1. Where are FrostEase products shipped from?

Our products are shipped directly from our international partners, mainly based in Europe and Asia.
This allows us to offer a wide range of premium cold-weather accessories at competitive prices.

2. How long does delivery take?

Delivery usually takes between 15–30 business days, depending on your country and local customs.
During peak seasons (winter or holidays), shipping may take up to 10 extra business days.
You’ll receive a tracking code once your order has been dispatched.

3. Do I have to pay customs or import taxes?

Most orders within the European Union are duty-free.
However, for customers outside the EU, local customs regulations may apply.
Any such charges are the responsibility of the buyer.

4. Can I return or exchange an item?

Yes. You can request a return or exchange within 14 days of receiving your order.
To qualify, the product must be unused and in its original packaging.
If the item is defective or incorrect, we’ll send a replacement or issue a full refund.
Contact us at frosteasehelp.com to start the process.

5. What should I do if I receive a defective or wrong product?

Please contact us immediately at frosteasehelp.com with photos or videos of the issue.
We’ll verify the problem and send you a new item free of charge.

6. What payment methods are accepted?

We accept:

  • Credit/Debit Cards (Visa, Mastercard, Amex)

  • PayPal

  • Apple Pay / Google Pay

  • Local payment options (depending on your region)

All transactions are securely encrypted, and Frostease never stores your payment details.

7. How can I track my order?

Once your order has been shipped, you’ll receive an email with your tracking number.
You can track it via the link provided or through your country’s postal service website.

8. Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of purchase, as long as it hasn’t been processed for shipment yet.
After dispatch, cancellations aren’t possible, but you can request a return once it arrives.

9. What if my order hasn’t arrived yet?

If your order hasn’t arrived within 45 business days, please contact us.
We’ll investigate the issue with the carrier and, if necessary, issue a refund or replacement.

10. How can I contact FrostEase?

You can reach our customer service team by email: frosteasehelp@gmail.com
We usually respond within 24–48 hours (business days).